FAQS

      - What kind of service problems can be solved through official channels?
      Official service channels can solve most conventional experience problems encountered by customers, including service operation guidance, progress inquiry, exception handling, rights consultation and other types of problems. Individual extremely special scenarios will be subject to targeted manual verification and processing.
      - Will repeated service feedback affect subsequent service experience?
      Normal reasonable repeated feedback of the same problem will not affect subsequent service experience. The platform encourages customers to feedback problems for many times to promote rapid problem solving. Only malicious repeated feedback behaviors will be restricted.
      - What should I do if the service notification is not received?
      If you fail to receive the service notification, you can check the notification setting status first. After excluding personal setting problems, you can feedback to the service team to check and repair the system notification abnormality.
      - Is there a difference between online and offline service standards?
      The core service standards of online and offline service modes are completely consistent, and there is no difference in service quality and rights enjoyed by customers, only partial operation forms are different.
      - How to apply for service priority processing qualification?
      For special and urgent service demands, customers can submit priority processing applications with corresponding scenario descriptions, and the team will conduct qualification review and arrange accelerated processing for eligible demands.
      - Will historical service feedback records affect personal service credit?
      Normal legitimate problem feedback will not affect personal service credit. Only false feedback, malicious complaint and other irregular behaviors will lead to the deduction of service credit points.